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                     LOSTSAGATH V2 - PRIVACY POLICY
                   Lost Saga in Thailand Private Server
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Effective Date: May 10, 2026
Last Updated:   May 10, 2026
Publisher:      LostSagaTH Studio
Website:        https://lostsagath.com

This Privacy Policy ("Policy") explains how LostSagaTH Studio ("we", "us", or
"our") collects, uses, stores, discloses, and protects personal information
when you install, access, or use the LostSagaTH V2 game client and related
services (collectively, the "Service").

By using the Service, you agree to the collection and use of information in
accordance with this Policy. If you do not agree, please do not install or
use the Service.

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1. INFORMATION WE COLLECT
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We collect only the information necessary to operate, maintain, and improve
the Service. The categories below summarize what we may collect:

1.1. ACCOUNT INFORMATION
     - Username, email address, hashed password.
     - Date of birth (to verify age requirements).
     - Character names and in-game profile data.

1.2. TECHNICAL INFORMATION
     - IP address and approximate geographic location (country/region level).
     - Hardware identifiers (HWID), including a fingerprint derived from
       motherboard, disk, and network adapters. Used for anti-cheat and
       anti-fraud enforcement only.
     - Operating system version, CPU, GPU, RAM, DirectX version.
     - Game client version and patch status.
     - Crash dumps and stack traces generated when the client closes
       unexpectedly (stored in info\ and as LostSaga.dmp).

1.3. GAMEPLAY DATA
     - Character stats, inventory, currency, match history.
     - Chat logs (in-game chat, party, guild, whisper) retained for moderation.
     - Trade logs and transaction history.

1.4. ANTI-CHEAT TELEMETRY
     - List of processes and loaded modules running alongside the game.
     - Memory integrity signatures of the game client.
     - Detection events (when suspicious behavior is observed).
     Collected ONLY while the game client is running.

1.5. SUPPORT AND COMMUNICATIONS
     - Any information you voluntarily provide when contacting support, such
       as ticket content, attachments, and reply history.

WE DO NOT COLLECT:
     - Files, documents, or data outside the game installation directory.
     - Webcam, microphone, keystrokes, or screen contents.
     - Banking or credit card information (donations are processed by
       third-party payment providers; see section 5).

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2. HOW WE USE YOUR INFORMATION
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We use the information we collect to:

a)  Create and manage your account.
b)  Authenticate you and secure your login sessions.
c)  Operate, maintain, and improve gameplay features and game balance.
d)  Detect, prevent, and investigate cheating, fraud, harassment, or other
    violations of the Terms of Service.
e)  Provide technical support and respond to your inquiries.
f)  Communicate important announcements, maintenance notices, and updates.
g)  Analyze aggregated usage patterns to improve the Service (e.g., which
    maps or heroes are played most often).
h)  Comply with legal obligations and enforce our Terms of Service.

We do NOT sell your personal data to third parties. We do NOT use your data
for targeted advertising outside the Service.

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3. COOKIES AND LOCAL STORAGE
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Our website and launcher may use cookies and local storage to:

- Remember your preferred language and display settings.
- Keep you logged in between sessions.
- Measure anonymized traffic statistics.

You can disable cookies in your browser settings, but some website features
may not function correctly.

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4. DATA SHARING AND DISCLOSURE
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We only share your information in the following limited circumstances:

4.1. SERVICE PROVIDERS
     Trusted third parties that help us operate the Service (hosting,
     content delivery, email delivery, anti-cheat vendors). They are bound
     by confidentiality obligations.

4.2. LEGAL REQUIREMENTS
     When required by law, court order, subpoena, or to protect the rights,
     property, or safety of LostSagaTH Studio, our players, or the public.

4.3. BUSINESS TRANSFERS
     In the unlikely event of a merger, acquisition, or transfer of assets,
     your information may be transferred to the successor entity, subject to
     equivalent privacy protections.

4.4. WITH YOUR CONSENT
     For any purpose disclosed to you at the time of collection when you
     provide explicit consent.

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5. PAYMENTS AND DONATIONS
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Donations to support the Service are processed by third-party payment
providers (such as PayPal, TrueMoney, Omise, or equivalent). We do not
receive or store your full payment card details. We only receive:

- Transaction ID
- Amount and currency
- Your associated game username (to credit perks)

Please review the privacy policies of the respective payment providers for
details on how they handle your payment information.

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6. DATA RETENTION
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We retain your data only as long as necessary for the purposes outlined in
this Policy:

- Active accounts: retained for the lifetime of the account.
- Inactive accounts (no login for 24+ months): may be scheduled for deletion
  or anonymization, except where retention is required for legal reasons.
- Chat logs: retained for up to 180 days for moderation, then purged.
- Crash dumps and diagnostic logs: retained for up to 90 days.
- Anti-cheat enforcement records: retained indefinitely to prevent repeat
  abuse by banned users.

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7. DATA SECURITY
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We implement reasonable technical and organizational measures to protect
your information, including:

- Passwords stored using industry-standard one-way hashing (e.g., bcrypt
  or Argon2). We never store plaintext passwords.
- Encryption in transit (TLS/HTTPS) for website, launcher, and login.
- Access controls restricting internal staff to the minimum data necessary.
- Regular backups stored on secured infrastructure.

However, no method of transmission or storage is 100% secure. We cannot
guarantee absolute security, and you use the Service at your own risk.

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8. CHILDREN'S PRIVACY
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The Service is not intended for children under 13 years of age. We do not
knowingly collect personal information from children under 13. If you
believe a child under 13 has provided us with personal information, please
contact us at legal@lostsagath.com and we will take steps to delete the
information.

Players aged 13 to 17 should use the Service only with the consent and
supervision of a parent or legal guardian.

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9. YOUR RIGHTS
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Subject to applicable law, you have the right to:

- ACCESS   : Request a copy of the personal data we hold about you.
- RECTIFY  : Request correction of inaccurate or incomplete data.
- DELETE   : Request deletion of your account and associated data, subject
             to legal and anti-cheat retention exceptions.
- OBJECT   : Object to certain processing, such as analytics.
- PORTABILITY : Receive your data in a portable format.
- WITHDRAW CONSENT : Withdraw previously given consent at any time.

To exercise any of these rights, please email legal@lostsagath.com from
the email address associated with your account. We will respond within 30
days.

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10. INTERNATIONAL DATA TRANSFERS
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Our servers may be located in jurisdictions different from your own. By
using the Service, you consent to the transfer of your information to these
jurisdictions, which may have data protection laws that differ from those
of your country.

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11. THIRD-PARTY LINKS
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The Service may contain links to third-party websites or services (e.g.,
Discord, YouTube, Facebook). We are not responsible for the privacy
practices or content of those third parties. We encourage you to review
their privacy policies.

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12. CHANGES TO THIS POLICY
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We may update this Policy from time to time to reflect changes in our
practices or legal requirements. Material changes will be announced through
the official website, the launcher news panel, or the official community
channels. The "Last Updated" date at the top of this Policy indicates when
it was last revised. Continued use of the Service after the effective date
constitutes acceptance of the revised Policy.

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13. CONTACT US
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If you have questions, concerns, or requests regarding this Privacy Policy
or our data practices, please contact:

    LostSagaTH Studio - Privacy Office
    Email   : legal@lostsagath.com
    Support : support@lostsagath.com
    Website : https://lostsagath.com
    Discord : https://dsc.gg/lostsagath

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By clicking "I Agree" or by installing the Game, you acknowledge that you
have read and understood this Privacy Policy and agree to the practices
described herein.

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                  (c) 2026 LostSagaTH Studio. All rights reserved.
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